General
The purpose of support is to provide you with the right answers at the right time. Our support is provided only for direct product buyers.
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According to Envato rules, support is not mandatory for marketplace authors - we provide support because of good will and want to offer our customers best service possible. We keep rights not to provide support due to abuse or any other reasons that are against this policy.
Pre-Support Actions
Before asking your question, please make sure you have read the documentation provided and searched the answer within our knowledge base at http://kb.button.sx, as some of the questions may be already covered within this resource.
Opening Support Ticket
In order to get response in reasonable time we are kindly asking you to provide following information while sending email:
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With leaving your e-mail you agree to receive promotional e-mails and newsletters from Gautam Thapar.
Thank you for finding time to read this policy and remember that we are here to help you out.
Best wishes, WPBakeryGautam Thapar